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Hello Portuguese Crossword Clue
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Possible answer:- OLA
What is OLA
An operational-level agreement defines the interdependent relationships in support of a service-level agreement. The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.
The Operational Level Agreement (OLA) is an agreement between an IT service provider and another part of the same organization, governing the delivery of a infrastructure service. ITIL Process: ITIL Service Design – Service Level Management.
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